MSP END CUSTOMER AGREEMENT

(last revision – September 2026)

These MSP End Customer Terms of Service (“Agreement”) shall apply to the entity (“Customer”) using, through its relationship with an MSP, the services of Egnyte, Inc. (“Egnyte”), a Delaware corporation, with its principal place of business at 1350 W. Middlefield Road, Mountain View, CA 94043. By using the Services through its MSP, Customer acknowledges and agrees to be bound by the terms listed herein.

1. Definitions.

   “Account” means an account or domain created by or on behalf of Customer within the Services.

   “Administrator(s)” means the Power User(s) that Customer appoints to have administrative rights to the Services, including rights to configure the Services. Egnyte does not maintain administrative rights over Accounts. Customer must maintain at least one active Administrator.

   “Content” means files, materials, data, text, audio, video, images, or other content that Customer uploads to, or generates within, the Services.

   “Documentation” means written materials describing the functionality and operation of the Services that Egnyte makes available to customers, including material at https://helpdesk.egnyte.com/hc/en-us.

   “MSP” means a managed service provider that has entered into a contractual relationship with Egnyte to sell Egnyte’s services to end customers.

   “Services” refers to the services ordered by Customer through its MSP as may be further described in Egnyte’s Product-Specific Special Terms at the following link: https://www.egnyte.com/product-specific-special-terms (“PSST”). Egnyte may update the PSST from time to time; provided, however, that Egnyte may not reduce its commitments to Customer in any material manner via such update. Some Services have usage restrictions that could trigger additional costs if not followed, so Customer should review any product limitations with its MSP before purchase.

   “User” means: an individual authorized by Customer to be a Power User or a Standard User under the Services, each as defined below:

   • “Power User” means an employee, consultant, or individual contractor of Customer or an employee, consultant, or individual contractor of any affiliated entity to Customer. An individual who is an unaffiliated third party but requires Power User functionality may also be provisioned with a Power User subscription;
   • “Standard User”, also referred to as an “External User”, means an individual other than a Power User (including, without limitation, individuals employed or engaged by Customer’s suppliers or customers). For clarity, an employee, consultant, or individual contractor of Customer, or an employee, consultant, or individual contractor of any affiliated entity to Customer may not use a Standard User subscription.

   For clarity, unless otherwise agreed in an Order Form, a. affiliated entities of Customer shall be permitted to utilize the Services purchased by Customer, but Users of the affiliated entities can only be classified as Power Users, and b. parent and subsidiary companies, along with Customer-acquired entities – irrespective of the manner of acquisition - are considered affiliated entities.

   Section headings are for general reference only and are not probative in interpreting the meaning of any provisions hereunder.

2. Availability and Use of the Services.

   1. Services. Egnyte will make the Services available to Customer during the Term of this Agreement for its internal business purposes provided Customer has paid to its MSP (or Egnyte directly, where applicable) the required subscription or other applicable fees. For clarity, the Services are not for resale. Egnyte will process Content in accordance with Customer’s and Users’ instructions. Customer shall be responsible for configuring the Services per Customer requirements, subject to the functionalities or limitations of the Services. Egnyte will make best efforts to achieve monthly Services uptime of at least 99.9%. By entering this Agreement, Customer represents that its purchase of Services is not contingent on the delivery of any future functionality or features or dependent on any oral or written comments made by Egnyte regarding future functionality or features.
   2. Access to the Services. Egnyte provides the Services in a hosted, cloud-based format and makes the Egnyte Clients available to Customer and its Users (subject to usage restrictions associated with Standard User subscriptions) solely as an ancillary tool for accessing the Services. “Egnyte Clients” means the installations installed on Customer’s local server, desktop, mobile, or other device (e.g., mobile, desktop, or group apps) that enable a User to engage with the Services. Customer acknowledges that, from time to time, Egnyte may issue updates to the Egnyte Clients (for example, to address security vulnerabilities, upgrade the protocol, improve usability or performance, and upgrade features). In that event, for Customer to best utilize the Services, either Customer will be offered the ability to upgrade the version of the Egnyte Clients which are currently running or they will be automatically upgraded by Egnyte, at no cost. Without derogating from Egnyte’s other rights hereunder, Egnyte may temporarily limit Customer’s or any User’s access to the Services immediately upon written notice if Egnyte reasonably determines that (i) Customer’s or the User’s continued use of the Services poses a security or technical risk to the Services or any third party or (ii) such limitation is required to comply with applicable law. Egnyte will use commercially reasonable efforts to limit only the affected portion of the Services.
   3. Provision of Support. Egnyte will provide support as described in its agreement with MSP. Furthermore, in relation to the Egnyte GxP Platform Service only: Egnyte agrees to provide reasonable support directly to Customer in furtherance of assisting Customer efforts at maintaining GxP regulatory compliance. In particular, Egnyte will attempt to assist Customer should it request Egnyte’s input regarding U.S. FDA documentation requests, provide Customer with GxP related release notes in advance of Egnyte GxP Platform Service updates, and jointly review with Customer Egnyte’s GxP related standard operating procedures.  Egnyte reserves the right in its sole discretion to set limits on the time and resources to be expended providing a Customer with GxP related support, and may precondition the performance of excess support on payment of fees by Customer to Egnyte. Furthermore, Customer acknowledges that Egnyte is to perform “validation services” and create applicable GxP related documentation under a SOW to be signed by Egnyte and Customer’s MSP. The performance of validation services and creation of related documentation by Egnyte is a condition precedent to the delivery of a compliant Egnyte GxP Platform Service, and Customer acknowledges that MSP’s failure to secure such Egnyte deliverables via a signed SOW shall be at MSP’s and/or Customer’s sole risk and liability. The above in no manner is intended to exempt Egnyte from properly performing once a validly executed SOW is entered into.
   4. Privacy, Data Security, and Backup. The parties will comply with the applicable data protection and information security procedures detailed in the Data Protection Addendum at the following link: https://www.egnyte.com/data-protection-addendum (the “DPA”). The DPA may be updated from time to time on written notice to reflect changes in applicable law or enhancements in the security and availability of the cloud infrastructure used to provide the Services; provided, however, that Egnyte may not reduce its commitments to Customer in any material manner via such update. On an annual basis and upon Customer’s written request, Egnyte will provide Customer with relevant Services-related SSAE18 reports. Customer acknowledges and agrees that all SSAE18-related reports constitute Confidential Information of Egnyte or its providers. While Egnyte's storage provider(s) utilize methods to help ensure availability and redundancy of Content, Customer is responsible for maintaining appropriate backup copies of its Content.
   5. Beta Services. From time to time, Egnyte may make available features or functionality designated as beta, pilot, or the like (“Beta Services”). Beta Services are provided “as-is” without warranty of any kind and are excluded from any service level commitments and support obligations.
   6. Notices. Customer agrees that Egnyte may send it and its Users communications or data regarding the Services using electronic means. These may include, but are not limited to: (i) notices about usage of the Services, including notices concerning violations of use, (ii) updates to the Services, (iii) materials regarding Egnyte's products, services, and sales processes, including surveys or announcements for utilizing or maximizing existing and new feature sets, and (iv) information the law requires Egnyte to provide. Egnyte provides Users the opportunity to opt-out of receiving certain of these communications by following the opt-out instructions provided in the message, and Administrators may block communications to Users via the Account. However, Egnyte may continue to provide necessary and/or required information by email or other effective means. Notices via email will be deemed given and received when the email is sent. Legal notices to Egnyte should be sent via email to legal@egnyte.com, with a duplicate copy sent via registered mail, return receipt requested, to the following address: Egnyte, Inc., Attn: Legal Department, 1350 W. Middlefield Road, Mountain View, California 94043. Any notice must specifically reference that it is a notice given under this Agreement.

3. Evaluation Period. 

   If Egnyte provides Customer a trial or evaluation period for the Services, Customer may access the applicable Services for up to 15 days, unless Egnyte agrees to a longer period in its sole discretion (“Evaluation Period”). Notwithstanding Section 7.b (“Egnyte Representations and Warranties”) and 9.a (“Indemnification by Egnyte”), during the Evaluation Period, the Services are provided “as-is” without any warranty.

4. Customer’s Responsibilities relating to Use of the Services.

   1. Content. Customer (i) is responsible for the accuracy and quality of Content; (ii) will ensure that Content and the usage thereof complies with this Agreement and applicable laws; (iii) will be responsible for complying with applicable regulatory requirements in managing its Egnyte GxP Platform Service domain; (iv) will promptly handle and resolve any notices or claims from a third party claiming that Content violates such party’s rights, including take-down notices pursuant to the U.S. federal Digital Millennium Copyright Act; (v) will ensure that any and all permissions are secured for Egnyte to access, copy, and/or use Content as necessary to perform the Services, including, but not limited to, consent to process Content in general and any personal data therein (and Customer’s acceptance of this Agreement confirms that Users’ consent has been secured), along with consent of Users for any communications integral to the Services and (vi) will maintain appropriate security, protection and backup copies of the Content, which may include (A) the use of encryption technology to protect the Content from unauthorized access and (B) routine archiving of the Content. Egnyte will have no liability of any kind as a result of Customer’s deletion, loss, correction, or destruction of Content or damage to or failure to store or encrypt any Content. Egnyte does not monitor any Content transmitted through the Services.
   2. Passwords and Accounts. Without derogating from Egnyte’s confidentiality and security obligations hereunder, Customer is responsible for all activities under its User and Administrator logins and for safeguarding the confidentiality of usernames and passwords via industry-standard best practices. Egnyte will have no liability to Customer or any third party as a result of any unauthorized disclosure or access to Customer’s Account or Content as a result of Customer, Administrator, or User misuse or loss, or the theft of, any login credentials (except to the extent the theft was due to Egnyte’s negligence) or failure to implement industry-standard best practices for monitoring and safeguarding account access. Customer will promptly notify Egnyte of any unauthorized use of an Account, Content, or the Services of which Customer becomes aware, and Customer will take all steps necessary to terminate such unauthorized use. In addition, Customer will provide Egnyte with any cooperation and assistance reasonably requested by Egnyte related to such unauthorized use.
   3. Use Restrictions. Customer will comply with, and ensure its Users comply with, this Agreement. In addition, Customer and its Users and Administrators will not: (i) use or allow use of the Services in any manner not expressly permitted by this Agreement, including, without limitation, allowing Users who should be classified as Power Users to use Standard User subscriptions; (ii) allow multiple individuals to utilize the same User subscription, whether concurrently or in an oscillating fashion; (iii) resell, sublicense, lease, or otherwise commercially exploit the Services; (iv) modify, copy, or create derivative works based on the Services; (v) reverse engineer, disassemble, or decompile the Services, or attempt to derive source code from the Services; (vi) remove, obscure, or alter any proprietary right notice related to the Services; (vii) use or allow use of the Services to send unsolicited or unauthorized junk mail, spam, chain letters, or any other form of duplicative or unsolicited messages; (viii) store or transmit Content: (A) containing unlawful, defamatory, threatening, pornographic, abusive, or libelous material, (B) containing material that encourages conduct that could constitute a criminal offense, or (C) that violates the intellectual property, publicity, or privacy rights of others; (ix) use or allow use of the Services to store or transmit viruses, worms, time bombs, Trojan horses or other harmful or malicious code, files, scripts, agents, or programs; (x) interfere with or disrupt use of the Services by other Egnyte customers or other servers or networks connected to the Services, or violate the regulations, policies, or procedures of such other networks; (xi) access or attempt to access, through password mining or other means, Egnyte’s accounts, computer systems, or networks not covered by this Agreement; (xii) access, use, or allow access or use of the Services in a way intended to avoid incurring fees or exceeding the usage rights granted under the Agreement; or (xiii) use or allow use of the Services for purposes of product evaluation, benchmarking, or other comparative analysis intended for publication without Egnyte’s prior written consent. Failure to comply with these restrictions may result in suspension of the Services or additional charges. Egnyte may monitor Customer’s usage levels or metrics to verify compliance with this Agreement. Upon reasonable notice, Customer will cooperate with any reasonable request for information relating to User counts, classifications, or usage levels.
   4. Personal Health Information. Where required by the U.S. Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), Customer agrees not to upload any personal health information (“PHI Data”) to the Services unless Customer and Egnyte have executed Egnyte’s Business Associate Agreement (“BAA”), which BAA shall be incorporated by reference into, and subject to, this Agreement. Unless a BAA is in place, Egnyte will have no elevated HIPAA-related obligations to Customer under this Agreement regarding PHI Data.

5. Fees. 

   Fees are based on the scope of use selected by Customer under its MSP order and as made available by Egnyte. If Customer wishes to change the scope of use, Customer is required to notify MSP and request additional information and pay any applicable charges. Customer’s use of the Services will not exceed the scope of use for which Customer has paid to MSP the applicable fees. A MSP is not authorized to make any promises or commitments on Egnyte’s behalf, and Egnyte is not bound by any obligations other than those specified in this Agreement. Customer acknowledges that Egnyte may terminate Customer’s rights to use the Services and discontinue or suspend Services if Egnyte does not receive its corresponding payment from MSP.

6. Ownership.

   1. Ownership by Customer. As between Customer and Egnyte, Customer or its licensors own all right, title and interest in and to the Content. Customer grants Egnyte the right to use the Content solely to provide the Services as specified in this Agreement, and hereby represents and warrants that (i) Customer has all rights in the Content necessary to grant these rights of use, and (ii) such use does not violate any law or this Agreement.
   2. Ownership by Egnyte. As between Egnyte and Customer, Egnyte or its licensors own all right, title and interest in and to the Services, Egnyte Clients and all hardware, software and other items used to provide the Services. No title to or ownership of any proprietary rights related to the Services is transferred to Customer or any User pursuant to this Agreement or any transaction contemplated by this Agreement. Egnyte reserves all rights not explicitly granted to Customer. Egnyte is free to use any comments, suggestions, recommendations, improvements and other feedback provided by Customer or a User with respect to the Services (excluding any personally identifiable information) for any purpose, without obligation.

7. Warranties and Disclaimers.

   1. Mutual Warranties. Each party represents and warrants to the other that (i) it has the legal power to enter into and perform under this Agreement; and (ii) the execution, delivery and performance of this Agreement does not violate the terms or conditions of any other agreement to which it is a party or by which it is otherwise bound.
   2. Egnyte Representations and Warranties. Egnyte warrants that the Services will perform in all material respects in accordance with the Documentation. Egnyte may modify the Documentation in its sole discretion as long as at all times this Agreement is in effect the functionality of the Services will not be materially decreased during the current Term. Any such modifications can be accessed by Customer in the Documentation. In the event the Services are nonconforming, Egnyte will fix, provide a work around, or otherwise repair or replace the nonconforming Services, or, if Egnyte is unable to do so, terminate Customer’s access to the Services and return to MSP the fees for the Services previously paid to Egnyte for the period beginning with Customer’s notice of nonconformity through the remainder of the Term of Customer’s subscription.
   3. Disclaimer of Warranties. EXCEPT AS SET FORTH IN THIS SECTION 7, EGNYTE AND ITS SUPPLIERS AND LICENSORS MAKE NO OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. EGNYTE EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY ARISING OUT OF ANY COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE. EGNYTE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT THE CONTENT WILL BE SECURE BEYOND ANY POSSIBLE THREAT OR CORRUPTION.
   4. Third-Party Services and Content. All transactions using the Services are solely between the parties to this Agreement. The Services may contain features and functionalities linking or providing Customer with certain functionality and access to third-party content, including websites, directories, servers, networks, systems, information and databases, applications, integrations, software, programs, products, or services. Access to such third-party content may be facilitated by Egnyte through its online app store. Customer acknowledges that Egnyte is not responsible for such third-party content (including any terms and conditions or activities thereunder), and Egnyte is neither an agent of any third party nor a direct party in any such transaction; provided, however, that with regard to purchases of third-party content made through the Egnyte app store, Egnyte may serve in a limited role as a billing agent with regard to particular transactions initiated by Customer. Egnyte shall not be responsible for failures, delays, or outages attributable to third-party applications or providers engaged by Customer.
   5. Third Party Supplied Storage. Customer is solely responsible for ensuring that storage independently secured by Customer conforms with Customer’s requirements, including those pertaining to availability, durability, security, and costs associated with such storage. Customer acknowledges and accepts that associated costs to Customer can be impacted by the interaction between Egnyte’s Services and Customer-supplied storage. Egnyte disclaims any responsibility for such Customer storage requirements and shall not be liable to Customer for any failures of the third-party storage provider or costs imposed on Customer by the provider.

8. Confidentiality.

   1. Confidential Information Defined. "Confidential Information" means information of a party ("Disclosing Party") disclosed to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, but is not limited to, the terms of this Agreement, the Content, the Services, business and marketing plans, technical information, product designs, and business processes. Confidential Information also includes information Disclosing Party has received from others which Disclosing Party is obligated to treat as confidential or proprietary. Confidential Information does not include information that, in each case without breach of any obligation owed to Disclosing Party: (i) is or becomes generally known to the public; (ii) was known to Receiving Party prior to its disclosure by Disclosing Party; (iii) was independently developed by Receiving Party; or (iv) is received from a third party not subject to an obligation of confidentiality to Disclosing Party.
   2. Confidentiality Obligations. Absent Disclosing Party’s prior written consent, Receiving Party shall not use or disclose Confidential Information for any purpose outside the scope of this Agreement. Receiving Party shall protect the confidentiality of Confidential Information in substantially the same manner that it protects its own confidential information of like kind (and in no event using less than reasonable care). Receiving Party shall promptly notify Disclosing Party if it becomes aware of any actual, or reasonably suspected, unauthorized disclosure of Confidential Information. The DPA contains the terms pertaining to any Security Breach. For clarity, the non-disclosure/non-use provisions herein shall not constrain Egnyte from responding to Customer’s or Users’ instructions while utilizing the Services (e.g. Users can direct the Services to share Content with a third party outside Customer’s organization, and Egnyte shall not be liable for the Services taking such action).
   3. Compelled Disclosures. If Receiving Party is compelled by law to disclose Confidential Information, Receiving Party shall, to the extent legally permitted, provide Disclosing Party with prior notice of such compelled disclosure and reasonable assistance, at Disclosing Party's cost, with any request by Disclosing Party to contest the disclosure. Receiving Party will (i) take reasonable steps to limit any such disclosure to the specific Confidential Information required and (ii) continue to otherwise protect, per this Section 8, all Confidential Information disclosed.
   4. Injunctive Relief. If Receiving Party discloses, or threatens to disclose, any Confidential Information in breach of this Agreement, Disclosing Party may, in addition to any other remedies available, seek injunctive relief to enjoin such acts (without the need for posting a bond or other guarantee), it being acknowledged by the parties that other remedies may be inadequate.
   5. Return of Confidential Information. Upon termination of this Agreement, Receiving Party shall continue to maintain the confidentiality of Confidential Information and, upon Disclosing Party’s request, return or destroy (at Disclosing Party's election) all materials containing Confidential Information. The treatment of Content upon termination is governed by Section 11.c below.

9. Indemnification.

   1. Indemnification by Egnyte. Egnyte will defend (subject to Section 9.c below) Customer from and against all claims, suits or actions brought by a third party (each, a “Claim”) against Customer alleging that the Services infringe the intellectual property rights of that third party and will indemnify Customer against any final judgment awarded (including reasonable attorneys’ fees) or final settlement made with respect to such Claim which imposes a financial obligation on Customer. In addition to Egnyte’s indemnification obligation, if the Services become or, in Egnyte’s opinion, are likely to become, the subject of an infringement claim, Egnyte may, at its sole option and expense, either procure for Customer the right to continue using the Services or replace or modify the Services to be non-infringing without material decrease in functionality. If neither of the foregoing options is reasonably practicable in Egnyte’s judgment, Egnyte may terminate Customer’s access to the infringing Services upon sixty days’ written notice and refund Customer any prepaid subscription fees for such Services for the remainder of the Term on a pro rata basis. Egnyte shall have no liability for any Claim to the extent the Claim is based upon (i) the Content; (ii) the Services in combination with any other product, service, or device not furnished by Egnyte or not recommended by Egnyte as necessary in order to maximize utilization of the Services, if such Claim would have been avoided without such combination; or (iii) Customer’s use of the Services other than in accordance with this Agreement. This Section 9.a states Customer’s exclusive remedy for any intellectual property claim regarding the Services.
   2. Indemnification by Customer. Customer will defend Egnyte against any Claim made or brought against Egnyte by i. a third party alleging that the Content, or Customer’s use of the Services in breach of this Agreement, infringes the intellectual property rights of that third party, and ii. any regulatory authority as a result of Customer’s failure to abide by GxP related rules and regulations, and Customer will pay the amount of any final judgment awarded (including reasonable attorney’s fees and costs), any fines imposed on Egnyte by such regulatory authority or final settlement made with respect to such Claim or regulatory authority action.
   3. Indemnification Process. A party’s obligation of indemnification is subject to the indemnified party: (i) promptly notifying the indemnifying party in writing of the existence of the Claim for which indemnification is sought; (ii) upon indemnifying party’s written request, granting the indemnifying party sole control over the defense, negotiation, and settlement of the Claim, provided that the indemnifying party shall not bind the indemnified party to any final judgment or settlement without the prior written consent of such indemnified party, with such consent not to be unreasonably withheld; and (iii) cooperating with the indemnifying party with respect to any such Claim. The indemnified party may elect to participate in a Claim with an attorney of its own choice and at its own expense.

10. Limitation of Liability.

    1. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE LIABILITY OF EGNYTE, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS FOR ANY AND ALL CLAIMS RELATING TO THIS AGREEMENT OR THE TRANSACTIONS UNDER IT, INCLUDING THE SERVICES, EXCEED THE GREATER OF $1,000.00 OR THE TOTAL AMOUNT OF FEES THAT YOU PAID US DURING THE PREVIOUS TWELVE MONTH PERIOD.
    2. Exclusion of Consequential and Related Damages. In no event shall Egnyte be liable for any lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages however caused, whether in contract, tort or under any other theory of liability, and whether or it has been advised of the possibility of such damages. The foregoing disclaimer shall not apply to the extent prohibited by applicable law.

11. Term and Termination.

    1. Term. This Agreement will commence upon acceptance or the initial deployment of the Services and will continue for the period agreed upon between Customer and MSP, but in no event for a period exceeding the term of Egnyte’s agreement with MSP (the “Term”).
    2. Termination for Cause. A party may terminate this Agreement for cause immediately upon written notice: (i) for a material breach of this Agreement by the other party if the breach remains uncured 30 days after receipt of the initial written notice setting forth the breach in reasonable detail or (ii) if the other party becomes the subject of a bankruptcy, insolvency, receivership, liquidation, assignment for the benefit of creditors or similar proceeding.
    3. Post-Termination Obligations. Within ninety days of any termination of this Agreement, Egnyte shall destroy all copies of Content that remain within Egnyte’s Services infrastructure. Customer is responsible for exporting its Content prior to termination, and Egnyte shall have no obligation to retain Content beyond the termination date unless required under applicable law.
    4. Survival. The terms of any sections that by their nature are intended to extend beyond termination including, but not limited to, Sections 6 (Ownership), 7.c (Disclaimer of Warranties), 8 (Confidentiality), 9 (Indemnification), 10 (Limitation of Liability), 11.c (Post-Termination Obligations), and 12 (General Provisions) will survive termination of this Agreement for any reason.

12. General Provisions.

    1. Governing Law and Venue. This Agreement will be construed and enforced in all respects in accordance with the laws of the State of Delaware, without reference to its choice of law rules. Unless otherwise mutually agreed in writing, the state and federal courts of Delaware shall have jurisdiction over claims arising hereunder, and the parties agree to the personal jurisdiction of such courts. Notwithstanding the foregoing, if Customer is a city, county, or state government entity, the parties agree to remain silent regarding governing law and venue.
    2. Government Entity Rights. For U.S. federal government entities, the Services are “commercial computer software” as defined at 48 C.F.R. §2.101 and 48 C.F.R. §252.227-7014(a)(1) and as the term is used in 48 C.F.R. §§12.212 and 227.7202, and related services are “commercial services” as defined in 48 C.F.R. §2.101. The Services and Documentation are: (a) provided to government entity Customers and Users, for use by the government entity or on its behalf; and (b) subject to this Agreement and with only those rights as are granted to all other customers and users, except to the limited extent prohibited by applicable law. If a provision is prohibited, it will be deemed modified only to the extent reasonably necessary to conform to applicable law but to give maximum effect to the provision as written.
    3. Independent Contractors. The parties are independent contractors, and no partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties is created hereby. There are no third-party beneficiaries to this Agreement. Egnyte may subcontract portions of the Services in accordance with the terms set forth in the DPA.
    4. Waiver and Severability. No failure or delay in exercising any right hereunder will constitute a waiver of such right. Except as otherwise provided, remedies provided in this Agreement are in addition to, and not exclusive of, any other remedies of a party at law or in equity. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be construed, as nearly as possible under applicable law, to reflect the parties’ intentions regarding the invalid or unenforceable provision, with all other provisions remaining in full force and effect.
    5. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other (which shall not be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety, without consent of the other party, to its successor in interest in connection with a merger, reorganization, or sale of all or substantially all assets or equity not involving a direct competitor of the other party. Any attempted assignment in breach of this section shall be void. This Agreement shall bind and inure to the benefit of the parties, their respective successors, and permitted assigns.
    6. Force Majeure. Neither party shall be liable to the other for any delay or failure to perform its obligations under this Agreement (excluding payment obligations) if the delay or failure arises from any cause or causes beyond that party’s reasonable control, including, but not limited to, natural disasters, war or acts of terrorism, industry-wide labor disruptions, and governmental decrees.
    7. Public Announcement and Marketing. With Customer's prior written consent, Egnyte may release a press announcement regarding the execution of this Agreement or include Customer’s name, logo, and relationship with Egnyte on Egnyte’s customer lists and marketing materials, including Egnyte websites. In addition, and subject to Customer’s prior written consent, Customer may participate in mutually agreed-upon marketing activities, including, but not limited to, customer success stories, case studies, testimonials, webinars, speaking engagements, conference presentations, reference calls, media interviews, and other promotional content highlighting Customer’s use of Egnyte products and services.
    8. General Compliance. General Compliance. Without derogating from any other U.S. restrictions on dealings with foreign countries or persons, the countries listed on the following website are excluded from the scope of this Agreement: https://www.treasury.gov/resource-center/sanctions/Programs/Pages/Programs.aspx. Customer commits at all times to remain in compliance with such restrictions, and Customer and/or its Users’ interactions with countries and/or persons banned under any export control laws or regulations shall be at Customer’s sole risk and liability. Egnyte’s Business Conduct and Ethics Policy can be found at the following link: https://www.egnyte.com/business-conduct-and-ethics, and Customer shall maintain its own policies regarding the general principles contained therein.
    9. Entire Agreement. This Agreement constitutes the entire agreement and supersedes all prior agreements between the parties regarding the subject matter herein, including any non-disclosure agreement (with the confidentiality provisions of this Agreement to govern prior disclosures of Confidential Information). In the event of any conflict of terms, this Agreement supersedes any click-through terms (including trial terms) included for the Egnyte Client. Absent a specific, dated reference to supersede this Agreement with mutual agreement, any subsequently signed NDA for a particular disclosure purporting to or implying that it will supersede this Agreement shall have no such superseding effect. Except as expressly provided herein, this Agreement may not be amended or modified except by a writing signed by both parties.