If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.–based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain circumstances, California residents visiting our website or using our services may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act of 2020 (“CPRA) in relation to their personal information. While Egnyte complies with other privacy legislation, much of which already addresses requirements raised under the CCPA and CPRA, Egnyte has nevertheless identified provisions below highlighting California residents’ rights under CCPA and CPRA.
You may visit our website anonymously and learn about Egnyte's services.
Egnyte also collects information at the direction of its Customers and has no direct relationship with the individuals whose personal data it processes. Egnyte works with its Customers to help them provide notice to their users concerning the purpose for which personal data is collected.
We collect information for our Customers, so if you are a user of our services through one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly. If you are a Customer and would like to update your account, please contact us here https://www.egnyte.com/contact-egnyte.
If you purchase a service from us, we request certain personal data from you and Customer users on our order form. You must provide contact information (such as name and email) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
When you download and use our mobile application “Egnyte”, we automatically collect information on the type of device you use, system and performance information, and operating system version. We also collect personal data through the mobile app, such as name, telephone number, email address, and IP Address. Sensitive personal data may also be collected through the mobile app, such as credit card information. The application will also request access to allow the use of your device’s camera to allow the app to use the camera sensor to take pictures and videos, and it will also request access to your photo storage to allow it to read, modify, or delete access to protected storage.
Personal data is also acquired through third party relationships secured as a result of our sustained efforts at marketing the Egnyte brand. Prior to engaging with such third parties, Egnyte makes reasonable efforts to ensure these parties have acquired personal data via legitimate and appropriate means.
We use your contact information and unique identifier (such as a username and password) to provide access to the Egnyte service and to contact you when reasonably necessary. We may also use any information you have provided as reasonably necessary to administer or provide customer support for the website and the Egnyte service. We use the information submitted by you to send you correspondence and other information that may interest you and to respond to your correspondence. If, for any reason, you would like to be removed from our email list, you can send us an email at email@example.com or follow the unsubscribe information contained in each of the emails you receive.
Based upon the personal data you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, to manage your account, and to help us improve our customer support and overall service to you. We will communicate with you, by email or telephone or by text message, and will make reasonable efforts to accommodate your communication channel preference. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email and/or text message. Generally, you may not opt-out of these key communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. If you wish to subscribe to our monthly newsletter, we will use your name and email address to send the newsletter to you. Our newsletters contain important information such as updates and enhancements to our services. Out of respect for your privacy, we provide you a way to unsubscribe through the unsubscribe instructions contained in the emails you receive, or you may contact us at firstname.lastname@example.org.
We send you push notifications from time-to-time to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
Finally, if you use the Egnyte service, we will store the data you upload onto our servers. All your data is encrypted at rest. If you are a Power User with administrator capabilities, you may manage the Address Book, which includes inputting other Power Users' and Standard Users' first names, last names, and email addresses. You, as a regular Power User, may manage the Address Book that includes inputting Standard Users' first names, last names, and email addresses. Email communications resulting from the management of the Address Book is limited to the initial setup of Power User and Standard User accounts. Since Egnyte does not access your account, you, not Egnyte, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and copyright of all data you upload into your account. Furthermore, Egnyte shall not be responsible or liable for your deletion, correction, or failure to store any data.
If your personal data is in our systems and identified as being associated with a potential customer, from time to time you might receive communications from us seeking to engage in a dialogue about the type of services we offer that may be of interest to you. Out of respect for your privacy, we provide you a way to unsubscribe through the unsubscribe instructions contained in any emails you receive, or you may contact us at email@example.com.
If you are a user of our services, we may disclose your personal data to certain third-party vendors (e.g., data storage facilities, payment processors, CRM solution providers, email service providers) who provide important ancillary services to Egnyte. These third parties are prohibited from using your personal data for any other purposes. Transfers to third parties are covered by the services agreements with our Customers, so if you have any questions in regard to this, you should reach out to the Customer through which your account is being serviced. Additionally:
If you are not a user of our services and your personal data was acquired through our marketing activities, we might share your personal data with third parties in an effort to engage in communications with you. We will also include in each communication via email instructions as to how you can permanently opt-out of receiving any such future emails and the sharing of such information. In addition, you may contact us at firstname.lastname@example.org to request that your information no longer be used or shared.
Egnyte collects information under the direction of its Customers and has no direct relationship with Customer users (other than administrators) whose personal data it processes. A Customer user who seeks access to data, who seeks to correct, amend, delete inaccurate data, or withdraw consent to further contact should direct his/her query to Egnyte’s Customer (the data controller). If the Customer requests Egnyte to remove the data because they are unable to do so, we will respond to its request within a reasonable time.
You have the ability to update any of your personal data previously submitted to Egnyte within the Account Settings section of your account when logged in.
We will retain your personal data used in processing on behalf of Customers for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
For non-users of Egnyte’s services, upon request, Egnyte will provide you with information about whether we hold, or process on behalf of a third party, any of your personal data. If you would like to access your personal data in order to correct, update, or delete it, you may contact us directly at email@example.com. Requests for access will be responded to within a reasonable timeframe.
If you submit information to a blog or provide a testimonial on our website, you should be aware that any personal data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. For testimonials, we obtain the individual's consent prior to posting his or her name and photograph along with the testimonial. We are not responsible for the personal data you choose to submit in these forums. If you want to remove your personal data that is being displayed on our website under public pages, please contact us at firstname.lastname@example.org.
Our website does not gather any personal data from children that we know are under the age of 13 and our Services are not directed for usage of such children. We believe strongly that parents should play an integral part in their child's online experience and should monitor that activity to ensure online sites are respecting their child's privacy.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, User Agent type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on our website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. When you download and use our Services, we automatically collect information on the type of device you use and operating system version.
The security of your personal data is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we use reasonable security to encrypt that data and send it securely. We offer you two-step verification when you access your account. Consistent with legal requirements and the demands of Egnyte’s high standards for service security, our website and services employ procedural and technological measures reasonably designed to protect your personal data and your other data from loss, misuse or unauthorized access, disclosure, alteration, or destruction, including using secure servers for data storage.
We follow generally accepted standards and best practices to protect the personal data submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can contact us at email@example.com.
Egnyte does not solicit for collection, selling, or sharing any sensitive personal data of users of Egnyte’s services. Users may upload information into Egnyte’s services that may be considered sensitive personal data, but that would be done at the users’ own discretion and users would have the ability to manage such data as they deem necessary.
We do not intend to share or sell your personal data to “third parties,” as defined under CPRA. Further, we do not intend to engage in cross-contextual behavioral advertising with third parties.
Under certain circumstances, California residents have the following rights in relation to their personal data:
Attn: Kris Lahiri, Data Protection Officer
1350 W. Middlefield Road Mountain View, CA 94043
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), Egnyte has appointed Egnyte Sp. z o.o. as its local representative within the European Union, and this representative can be reached as follows:
Egnyte Poland Sp. z o. o.
Last Updated December 19, 2022