Egnyte, Inc. participates in and has certified its compliance
with the EU–U.S. Privacy Shield Framework. Egnyte, Inc. is committed to
subjecting all personal data received from European Union (EU) member
countries or the United Kingdom, in reliance on the Privacy Shield
Framework, to the Framework’s applicable Principles. To learn more about
the Privacy Shield Framework, visit the U.S. Department of Commerce’s https://www.privacyshield.gov/list.
Egnyte, Inc. is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Egnyte, Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and United Kingdom, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to
the Privacy Shield Framework, Egnyte, Inc. is subject to the regulatory
enforcement powers of the U.S. Federal Trade Commission. In certain
situations, Egnyte, Inc. may be required to disclose personal data in
response to lawful requests by public authorities, including to meet
national security or law enforcement requirements.
Under certain conditions, more fully described on the https://www.privacyshield.gov/welcome, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
What Information Is Collected
You may visit our website and learn about Egnyte's service offered on the website anonymously.
We collect personally identifiable information about you only if
you voluntarily provide it to us when you use an online registration
form to create an account for use of the Egnyte service, to submit a
reseller inquiry or request additional information about our services.
You are required to pick a password and username, and to provide your
first name, last name, phone number and email address. We may also ask
you, but you are not required to provide, information regarding how you
learned about Egnyte.
Egnyte, Inc. collects information under the direction of its
Clients, and has no direct relationship with the individuals whose
personal data it processes. Egnyte, Inc. works with its Clients to help
them provide notice to their customers concerning, the purpose for which
personal information is collected.
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly. If you are a Client and would like to update your account please contact us here.
If you purchase a product or service from us, we request certain
personally identifiable information from you on our order form. You must
provide contact information (such as name and email) and financial
information (such as credit card number, expiration date). We use this
information for billing purposes and to fill your orders. If we have
trouble processing an order, we will use this information to contact
When you download and use our mobile application “Egnyte”, we automatically collect information on the type of device you use, system and performance information, and operating system version. We also collect personal information through the mobile app, such as name, telephone number, email address and IP Address. Sensitive personal information is also collected through the mobile app such as credit card information. The application will also request access to allow the use of your device's camera to allow the app to use the camera sensor to take pictures and videos and also access to your photo storage to allow to read, modify or delete access to protected storage. We do not ask you for, access or track any location based information from your mobile device at any time while downloading or using our mobile app or services.
Use of Information
We use your contact information and unique identifier (such as a
user name and password) to provide access to the Egnyte service
available on our website and to contact you when reasonably necessary.
We may also use any information you have provided as reasonably
necessary to administer or provide customer support for the website and
the Egnyte service. We use the information submitted by you to send you
correspondence and other information that may interest you and to
respond to your correspondence. If, for any reason, you would like to be
removed from our email list, you can send us an email at email@example.com or follow the unsubscribe information contained in each of the emails you receive.
Based upon the personally identifiable information you provide
us, we will send you a welcoming email to verify your username and
password. We will also communicate with you in response to your
inquiries, to provide the services you request, to manage your account,
and to help us improve our customer support and service to you overall.
We will communicate with you by email or telephone, in accordance with
your wishes. We will send you strictly service-related announcements on
rare occasions when it is necessary to do so. For instance, if our
service is temporarily suspended for maintenance, we might send you an
email. Generally, you may not opt-out of these communications, which are
not promotional in nature. If you do not wish to receive them, you have
the option to deactivate your account. If you wish to subscribe to our
monthly newsletter, we will use your name and email address to send the
newsletter to you. Our newsletters contain important information such as
updates and enhancements to our services. Out of respect for your
privacy, we provide you a way to unsubscribe through the unsubscribe
instructions contained in the emails you receive or by contacting us at firstname.lastname@example.org.
We send you push notifications from time-to-time in order to
update you about any events or promotions that we may be running. If you
no longer wish to receive these types of communications, you may turn
them off at the device level. To ensure you receive proper
notifications, we will need to collect certain information about your
device such as operating system and user identification information.
Finally, if you use the Egnyte service, we will store the data
you upload onto our servers. All your data is encrypted at rest. Egnyte
may access your account, to respond to service or technical problems or
as stated in this Agreement. You, as a Power User with administrator
capabilities, may manage the Address Book that includes inputting other
Power Users' and Standard Users' first names, last names, and email
addresses. You, as a regular Power User, may manage the Address Book
that includes inputting Standard Users' first names, last names, and
email addresses. Email communications resulting from the management of
the Address Book is limited to the initial setup of Power User and
Standard User accounts. You, not Egnyte, shall have sole responsibility
for the accuracy, quality, integrity, legality, reliability,
appropriateness and copyright of all data stored in your account.
Furthermore, Egnyte shall not be responsible or liable for the deletion,
correction, destruction, damage, loss or failure to store any data.
Disclosure of Information
We will share your personal information with third parties only in the ways that are described in this privacy statement. We may disclose your personally identifiable information to certain third party vendors (e.g., data storage facilities, payment processors, email service providers) used by Egnyte to assist us in providing the Egnyte services, to the extent necessary to enable such vendors to provide such assistance. These third parties are prohibited from using your personally identifiable information for any other purposes. If you do not want us to share your personal information with these companies, contact us here.
We may send email offers to selected groups of Egnyte users on behalf of our company and on behalf of other businesses in whose products and services you may have an interest; but we will not disclose any of your personally identifiable information to any such businesses. We will also include in each such email instructions as to how you can permanently opt-out of receiving any such future emails. In addition you may contact us at email@example.com to request that your information no longer be used.
In certain situations, Egnyte, Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also reserve the right to disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
Updating Your Information
Egnyte, Inc. has no direct relationship with the individuals
whose personal data it processes. An individual who seeks access, who
seeks to correct, amend, delete inaccurate data or withdraw consent to
further contact should direct his/her query to Egnyte, Inc.‘s Client
(the data controller). If the Client requests Egnyte, Inc. to remove the
data, we will respond to their request within 30 days.
Upon request Egnyte, Inc. will provide you with information about
whether we hold, or process on behalf of a third party, any of your
personal information. To update any of your personally identifiable
information previously submitted to Egnyte you may do so within the
Account Settings section of your account when logged in. If you would
like to access your personally identifiable information in order to
correct, update, or delete it, you may also contact us directly at firstname.lastname@example.org. Requests for access will be responded to within a reasonable timeframe.
We will retain your information for as long as your account is
active or as needed to provide you services. Egnyte, Inc. will retain
personal data we process on behalf of our Clients for as long as needed
to provide services to our Client. We will retain and use your
information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
If you use a blog or testimonial on this site, you should be
aware that any personally identifiable information you submit there can
be read, collected, or used by other users of these forums, and could be
used to send you unsolicited messages. For testimonials, we do obtain
the customer's consent prior to posting their name and photograph along
with their testimonial. We are not responsible for the personally
identifiable information you choose to submit in these forums. If you
want to remove your personally identifiable information that is being
displayed on our website under public pages, please contact us at email@example.com.
A Special Note about Children
Our website does not gather any personally identifiable information from children that we know are under the age of 13. We believe strongly that parents should play an integral part in their child's on-line experience and should monitor that activity to ensure on-line sites are respecting their child's privacy. For additional information on protecting children's privacy, visit https://www.consumer.ftc.gov/blog/kids-online-privacy-next-generation.
As is true of most websites, we gather certain information
automatically and store it in log files. This information includes
Internet Protocol (IP) addresses, User Agent type, internet service
provider (ISP), referring/exit pages, operating system, date/time stamp,
and clickstream data.
We use this information to analyze trends, to administer the
site, to track users' movements around the site and to gather
demographic information about our user base as a whole.
non-personally identifiable information about visitors to our site in
the aggregate. Information tracked includes the search engine used by a
visitor, keyword input by a visitor, and search campaign associated with
a visitor. The information is captured for marketing and customer
to analyze trends, administer the website, track users’ movements
around the website, and to gather demographic information about our user
browser level, but if you choose to disable cookies, it may limit your
use of certain features or functions on our website or service.
Behavioral Targeting / Re-Targeting
We partner with a third party to either display advertising on
our website or to manage our advertising on other sites. Our third party
partner may use technologies such as cookies to gather information
about your activities on this website and other sites in order to
provide you advertising based upon your browsing activities and
interests. If you wish to not have this information used for the purpose
of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We use mobile analytics software to allow us to better understand
the functionality of our Mobile Software on your phone. This software
may record information such as how often you use the application, the
events that occur within the application, aggregated usage, performance
data, and where the application was downloaded from. We do not link the
information we store within the analytics software to any personally
identifiable information you submit within the mobile application. When
you download and use our Services, we automatically collect information
on the type of device you use and operating system version.
Links to Third Party Websites
We may place from time to time links on our website to one or
more websites for our affiliates. Some affiliates may collect personally
identifiable information when you access their links or when you
indicate you would like to participate in a special offer. When you
click on a link to a third party website from our website, your activity
and use on the linked website is governed by that website's policies,
not by those of Egnyte. We encourage you to visit their websites and
to information collected by this website.
The security of your personally identifiable information is
important to us. When you enter sensitive information (such as credit
card number) on our registration or order forms, we use reasonable
security to encrypt that data and send it securely. We offer you two
step verification when you access your account. Our website employs
procedural and technological measures, consistent with legal
requirements and the demands of customer service, reasonably designed to
protect your personally identifiable information and your data from
loss, misuse or unauthorized access, disclosure, alteration or
destruction, including using secure servers for data storage. We
restrict access to personally identifiable information to only a subset
of Egnyte employees.
We follow generally accepted standards and best practices to
protect the personally identifiable information submitted to us, both
during transmission and once we receive it. If you have any questions
about security on our Web site, you can contact us at firstname.lastname@example.org.
Social Media Features and Widgets
Our Web site includes Social Media Features, such as the Facebook
Like button and Widgets, such as the Share this button or interactive
mini-programs that run on our site. These Features may collect your IP
address, which page you are visiting on our site, and may set a cookie
to enable the Feature to function properly. Social Media Features and
Widgets are either hosted by a third party or hosted directly on our
Site. Your interactions with these Features are governed by the privacy
policy of the company providing it.
Information Related to Data Collected through the Egnyte Service
Information Related to Data Collected for our Clients
Egnyte collects information under the direction of its
Clients, and has no direct relationship with the individuals whose
personally identifiable information it processes. If you are a customer
of one of our Clients and would no longer like to be contacted by one of
our Clients that use our service, please contact the Client that you
interact with directly. We may transfer personally identifiable
information to companies that help us provide our service. Transfers to
subsequent third parties are covered by the service agreements with our
We use sub-processors in order to send emails on behalf of our clients
Access and Retention of Data Controlled by our Clients:
Egnyte has no direct relationship with the individuals whose
personally identifiable information it processes. An individual who
seeks access, or who seeks to correct, amend, or delete inaccurate data
should direct his query to the Egnyte's Client (the data controller). If
requested to remove data we will respond within a reasonable timeframe.
We will retain personally identifiable information we process
on behalf of our Clients for as long as needed to provide services to
our Client. Egnyte will retain this personally identifiable information
as necessary to comply with our legal obligations, resolve disputes, and
enforce our agreements.
Due to the Internet's rapidly evolving nature, Egnyte may need to
its updated policy on this system. We reserve the right to modify this
material changes to this policy, we will notify you here, by email, or
by means of a notice on our home page prior to change becoming
Attn: Kris Lahiri, Data Protection Officer
1350 W. Middlefield Road Mountain View, CA 94043 email@example.com