(Last Updated – May 24, 2023)
Egnyte performs and delivers the majority of its services via its own, internal resources. Certain functions, such as storage of data, compute, database, machine learning, and networking may be outsourced to third-party cloud providers. Other ancillary services, such as sales CRM and marketing automation, require the engagement of third-party subcontractors. Some of these third parties may be identified as subprocessors of personal data under privacy laws such as GDPR. Before we engage with one of these types of subcontractors, Egnyte performs its due diligence on the subcontractor’s privacy and security practices. Egnyte also executes appropriate contractual agreements with such subcontractors to maintain compliance with applicable data protection laws.
The following table lists the primary subcontractors used by Egnyte that may in some fashion handle or process personal data of our customers, the type of service they provide, and the location where the service is performed.
|Entity Name||Service performed||Location|
|Google LLC||Cloud Service Provider, Email||USA|
|Microsoft Corporation||Cloud Service Provider||USA|
|Amazon Web Services, Inc.||Cloud Service Provider||USA|
|Outreach Corporation||Sales automation||USA|
|Drift.com, Inc.||Sales automation||USA|
|IntraEdge, Inc.||SaaS Service Provider||USA|
|Salesforce, Inc.||Customer relationship management||USA|
|Marketo, Inc.||Marketing automation||USA|
|Oracle America, Inc. (Netsuite)||Billing||USA|
|Twilio Inc./SendGrid, Inc.||SMS/Voice/Email notification||USA|
|Atlassian Pty Ltd./Statuspage||Maintenance notification||USA|
|Skilljar Inc.||Customer training||USA|
|Totango, Inc.||Customer support||USA|
|Zoom Video Communications, Inc.||Customer support||USA|
|Zendesk, Inc.||Customer support||USA|
*May also include services provided or accessed outside the USA.
|Egnyte Limited||England, United Kingdom|
|Egnyte Poland sp z .o.o||Poland|
|Egnyte Info India Private Limited||India|
Customers who wish to receive notifications if this list is updated may do so by signing up at the following link: Here. If you have any questions about our subcontracting or subprocessing activities, please contact firstname.lastname@example.org.