Egnyte Support Packages

Support Packages

Egnyte understands how important support services are to customer success

That’s why Egnyte is committed to answering your questions and resolving your issues quickly and effectively.

Standard
24 X 7 Customer Support

  • Online Case Submission
  • Product Documentation, Knowledgebase & Forum Access
  • Quick–Start User & Admin Guides

Premium
24 X 7 Customer Support

  • Online Case Submission
  • Telephone Case Submission
  • Product Documentation, Knowledgebase & Forum Access
  • Quick–Start User & Admin Guides

Platinum
24 X 7 Customer Support

  • Online Case Submission
    Priority Response
  • Telephone Case Submission
    Priority Response
  • Product Documentation, Knowledgebase & Forum Access
  • Quick–Start User & Admin Guides