Dedicated to ensuring every lighting project, from design to implementation, runs smoothly, PLS is on hand whenever customers encounter a problem.
Minimizing disruption to high value commercial projects is a top priority. So, automating the data collection needed to provide customers with up-to-the-moment reporting on job status, or notifying them of any cost implications relating to a technical issue, are critical.
PLS wanted to find a way to streamline the whole process, and make this data more accessible to all. That meant boosting the information sharing and collaboration capabilities of its office-based and mobile field technical teams – so everyone could serve customers faster, and smarter.
When PLS’s James Shield began exploring ways to supercharge data collection from the field technicians, and automate information exchange between office-based and mobile workers, he made an unexpected discovery.
Integrating JotForm mobile forms with Egnyte has transformed the operational capabilities of its teams. Eliminating any need for manual data entry, PLS has been able to automate its reporting workflows to the benefit of all.
PLS technicians now use electronic job sheets, created using JotForm. These can be completed on location and provide a detailed record of each job – start and end times, what’s been done and why, inspection photos, next steps, and job sign-off signatures.
A sales and service organization specializing in industrial lighting and control technologies, Pacific Lighting Systems (PLS) helps distributors, contractors, designers, and architects specify and implement large-scale commercial lighting solutions. Providing everything from project management and administration to technical consultancy and installation support, PLS offers world-class services, delivered with integrity.
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