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Frequently Asked Questions

Click on any item in the following table of contents to view an answer.

Overview

  1. What is Egnyte Cloud File Server?
  2. How do I know my data is secure?
  3. What customer support does Egnyte offer?
  4. How many users can Egnyte support?
  5. Can I customize my Egnyte web page to match my company brand?

Free Trial & Subscription

  1. How can I evaluate if Egnyte is right for my business?
  2. What's included in the Free Trial?
  3. How do I sign up for Egnyte?
  4. Is there a setup fee?
  5. What is the difference between Employees (Power Users) and Business Partners (Standard Users)?
  6. How do I add and manage users?
  7. How much online storage do I get?
  8. How do I cancel my subscription with Egnyte?
  9. What kind of commitment do I have to make?
  10. Can I change my billing plan at any time?
  11. Can I pay my bill by check or invoice?

Online Storage & File Access

  1. What is the maximum file size I can store and share on Egnyte?
  2. What are the upload and download speeds?
  3. What types of information can I store in Egnyte?
  4. How do I access my files when I'm off-line?
  5. What happens to my data if I choose to stop using Egnyte or cancel my subscription?
  6. Can I use my smartphone or mobile device to access my files?
  7. Can I access online files directly from my desktop and manipulate them with drag-and-drop?
  8. How can I migrate large amounts of data to Egnyte?

File & Folder Sharing, Large File Transfer

  1. How do I share files with customers, clients or business partners?
  2. How do I upload and share large files?
  3. How can I share files via links?
  4. How can I share folders via links?
  5. How do I upload multiple files?
  6. Can I use FTP to upload large files?
  7. Does Egnyte support WebDAV?
  8. Can I use Egnyte to email a large file?

Local Cloud

  1. What is Local Cloud?
  2. What is the difference between:

FTP & File Server Replacement

  1. Can I have a centralized server for multiple offices?
  2. Can Egnyte replace a physical file server?
  3. Can I replace my FTP server with Egnyte?
  4. How can I back up my company files?
  5. Can I work on files on my hard drive and have Egnyte automatically back up these files?
  6. How do I load my files into Egnyte?
  7. How does Egnyte let multiple users work on the same file?
  8. Can I back up my servers to Egnyte?
  9. How does Egnyte's Hybrid Cloud Solution work?

Back to top


Overview

  • What is Egnyte Cloud File Server?

    Egnyte Cloud File Server provides a single solution that securely stores all your business files, enables effortless file sharing with co-workers and clients, and file backup for your business. Egnyte eliminates the need to purchase and maintain servers, virtual private networks (VPN) and point-products such as FTP*. With a unique hybrid approach to online storage, Egnyte enables you to access, edit and store files locally (in your office) or online (in the Internet cloud), thereby providing the advantages of both traditional servers and cloud-based solutions but without the associated high costs and overhead.

  • How do I know my data is secure?

    The privacy of your data is as important to us as it is to you. That's why we use world-class data protection technology and tiered security management policies to ensure both the integrity and complete privacy of all your critical business files.

    The Egnyte network and all communications - both in and out - are protected by best-of-class firewall and router technology, strong SSL encryption and a Network Intrusion Detection System that monitors and proactively blocks worms, hackers, sniffers and other undesirables. Every data request is authenticated, first by domain, then by username and password. Folder structure contains read/write/delete access permissions, enabling you to invite suppliers, customers and business partners to share data with confidence, since you have complete control over their access rights.

    Egnyte servers are hosted at Type II, SAS 70 compliant collocation facilities that features 24-hour manned security, biometric access control, video surveillance and physical locks. Egnyte further ensures your data is secure with redundant independent storage units using RAID 6.

    Egnyte is compliant with industry security and privacy requirements including HIPAA, EU Safe Harbor, and US SEC Financial Services Rules 17-a, 31-a2, and 204-2.

  • What customer support does Egnyte offer?

    Our customer support team is friendly, knowledgeable and available to all Egnyte customers at no additional charge. Customer support is available 24/7 via email or by phone, Mon through Fri, 8am - 6pm PST . Call us at 650-265-4058

  • How many users can Egnyte support?

    Egnyte was designed for use in a business environment and can easily scale to support thousands of users as your business requirements change. Egnyte offers depending on your organization's size and needs. Adding users and features can easily be done in the Account Settings page of your subscription.

  • Can I customize my Egnyte Web page to match my company brand?

    Yes, you can use your company logo and color scheme of your choice for your Egnyte account's pages and web interface. In addition, you can map the access URL for Egnyte Cloud File Server with your company-specific domain name, create company-specific message templates, and change default SMTP settings to send email messages/alerts from your company mail system.

    Optionally, you can use your company's domain for your Egnyte account. Contact us for details, toll free, at 1-877-7EGNYTE or 1-877-734-6983.


Free Trial and Subscription

  • How can I evaluate if Egnyte is right for my business?

    To help you to determine if Egnyte is right for your business, we offer a free LIVE demo each day. If you're still not convinced that Egnyte is the ideal way to securely store, share and back up your critical business files, you can sign up for a 15-day Free Trial 15-day Free Trial (no Credit Card Required) as a "hands-on" way to evaluate if Egnyte is right for you.

  • What's included in the Free Trial?

    Nothing is held back in the 15-day Free Trial 15-day Free Trial. You get fully functional Egnyte service of your choice for 15 days. You can change your service plan and upgrade from a Free Trial to a paid subscription at anytime from within your Egnyte account.

  • How do I sign up for Egnyte?

    Getting started with Egnyte couldn't be easier. Simply 15-day Free Trial 15-day Free Trial from our website for a that best suits your needs. As the designated administrator for your account, you can create additional user accounts with appropriate folder permission levels for co-workers, business partners or anyone else who will be using Egnyte Cloud File Server. Egnyte will provide you with a custom website address (https://yourcompany.egnyte.com) where you will be able to store and access your files, back up your computer and share information with others.

    Egnyte offers a 15-day Free Trial 15-day Free Trial (no Credit Card Required) that provides you with all the features and functionality of the paid service account. (You can select any for your free trial.)

  • Is there a setup fee?

    No, Egnyte does not charge any fees for setup.

  • What is the difference between Employees (Power Users) and Business Partners (Standard Users)?
    Employees
    (Power Users)
    Business Partners
    (Standard Users)

    Web Access

    Upload and download files from Egnyte folders using a Web browser

    Mobile Access

    File transfer and collaboration using Egnyte's mobile apps

    Desktop Access

    Access Egnyte as a mapped drive on the user's desktop ("My Computer" in Windows, "Finder" on Mac)

    FTP Access

    Transfer files larger than 1GB securely using your favorite FTP client

    Send Files as Links

    Provide public hyperlinks to files without the need to create users. Set expiration on links.

    AD, LDAP and SSO Authentication

    Enterprise-caliber security integration with directory services, Single Sign On and and encryption services to protect your files.

    File Backup

    Protect users' computers via continuous backup. Instantly access backed up data from the web

    Personal Local Cloud

    A local copy of business files on your computer for fast local access using desktop sync.

    Office Local Cloud /
    Enterprise Local Cloud

    A local copy of business files on your computer for fast local access using desktop sync.

    • Each Employee license includes 1 free Business Partner license
    • Additional Employee licenses can be added in increments of 5 from within the Account Settings page of your Egnyte account
    • You can add and remove users at any time within your Egnyte account
  • How do I add and manage users?
  • As an Administrator, you can quickly add and manage both Employees (Power Users) and Business Partners (Standard Users) from within your account. The number of users available for your account is determined by the you select. You can easily add additional users or upgrade to a plan with a larger number of included users.

  • How much online storage do I get?
  • If you find that your business requires more online storage than you had anticipated, additional storage can be purchased from within the Account Settings page of your subscription. An unlimited storage plan is also available; for more information, please call us, toll free, at 1-877-7EGNYTE or 1-877-734-6983.

  • How do I cancel my subscription with Egnyte?
  • You can cancel your subscription at any time by contacting our technical support team. There are no contracts or long term commitments.

  • What kind of commitment do I have to make?
  • The 15-day Free Trial 15-day Free Trial requires no credit card, and you can cancel at anytime. You can upgrade from the free trial to a paid subscription from within your Egnyte account, and payments can be made from your credit card on monthly or annual basis.

  • Can I change my billing plan at any time?
  • Changes to your billing plan can be made at any time from within your Egnyte account, or by calling one of our friendly knowledgeable account representatives at 650-265-4058 (Available Mon through Fri, 8am - 6pm PST ).

  • Can I pay my bill by check or invoice?
  • Invoice billing is available for corporate customers. Please call us at 650-265-4058 for details.


Online Storage and File Access

  • What is the maximum file size I can store and share on Egnyte?
  • The maximum file size with the Business Plan is 5GB. Office Plan's maximum file size is 2.5GB, and the Pro Plan's is 500MB. The maximum file size with the Enterprise Plan is 10GB. Business Plan's maximum file size is 5GB, and the Office Plan's is 2.5GB.

  • What are the upload and download speeds?
  • File upload and download speeds are dependent on two factors: the size of the file in question and your available Internet bandwidth. Below are some examples of upload times:

    File Size Upload Speed Upload Time
    100 MB 5.0 Mbps 2 min 39 sec
    100 MB 1.5 Mbps 8 min 33 sec
    100 MB 256 Kbps 51 min 19 sec

  • What types of information can I store in Egnyte?
  • Egnyte Cloud File Server can store files of any type or size, as well as emails from Microsoft Outlook.

  • How do I access my files when I'm off-line?
  • Personal Local Cloud provides full off-line access to all your files and folders via a local file cache. Designed for those occasions when you don't have Internet access or are working with large files, Personal Local Cloud utilizes automatic synchronization to ensure that when Internet connectivity is restored, all changes between offline and online files are instantly reconciled.

  • What happens to my data if I choose to stop using Egnyte or cancel my subscription?
  • If you choose to stop using Egnyte or cancel your subscription, you can easily export all your data out from the Egnyte Cloud File Server. You can then utilize the delete functions within the application to safely purge your data from our servers. (Additionally, all cancelled accounts are completely deleted and purged from our servers as matter of routine maintenance.)

  • Can I use my smartphone or mobile device to access my files?
  • Yes, using the Web browser on your smartphone or mobile device (iPhone, iPad, Android or Blackberry), you can access, share and manage your documents. Egnyte has applications for the iPhone and iPad that are available from iTunes App Store, and an Android application that is available on the Android marketplace.

  • Can I access online files directly from my desktop and manipulate them with drag-and-drop?
  • All Employees (Power Users) can access their files and folders using a Web browser or via a mapped drive for convenient desktop file access. This makes uploading and downloading your files that reside on Egnyte as simple as dragging and dropping them from the mapped drive to your PC or Mac. Need to make edits? Simply open the file from your mapped drive, make your changes and then save.

  • How can I migrate large amounts of data to Egnyte?
  • Egnyte offers an optional data migration service to help you move large amount of data from a physical file server or another service to Egnyte. Please contact technical support for details.


File and Folder Sharing, Large File Transfer

  • How do I share files with customers, clients or business partners?
  • Sharing files with trusted individuals outside your firm is both easy and secure. Simply add them as Business Partners (Standard Users) to your Address Book, and then upload the files you wish to share to your Shared Folder on the Egnyte Cloud File Server. A powerful mechanism for sharing files, the Shared Folder gives you full control over user access through read/write/delete access permissions.

  • How do I upload and share large files?
  • Egnyte enables you to upload and share large files and folders without using email. A built-in, browser-based Java uploader handles most of the heavy lifting, but for the largest files (500 MBs or more), Egnyte provides easy-to-use, no-maintenance FTP*.

  • How can I share files via links?
  • When viewing the list of files on your Egnyte dashboard, simply select the one you wish to share and click the SEND action. This creates a link (unique URL) that you can embed in a document, webpage or email. When the link is clicked, the file is automatically downloaded without requiring a login to Egnyte. You can also set an expiration date on the link, as well as automatic notification via email when a link is clicked.

  • How can I share folders via links?
  • When viewing the list of folders on your Egnyte dashboard, simply select the one you wish to share and click the SEND action. This creates a link (unique URL) that you can embed in a document, webpage or email. Unlike file sharing via link, however, you can designate a folder as Public (available to anyone) or Protected (requiring an authenticated login). When the link is clicked (with appropriate user access), the folder is automatically downloaded with all of its accompanying files.

  • How do I upload multiple files?
  • Egnyte is designed to handle multiple-file and -folder uploads with ease. For multiple uploads, simply log in to the Egnyte Cloud File Server and use the built-in, browser-based Java uploader. (The uploader can handle all but the heaviest of lifting. For the largest files (500 MBs or more), Egnyte provides easy-to-use, no-maintenance FTP.*)

  • Can I use FTP to upload large files?
  • Most files can be uploaded to the Egnyte Cloud File Server using the built-in, browser-based Java uploader - but for files 500 MBs or larger, you can use an industry standard FTP client*. (Egnyte also provides Data Migration Services for customers who have extremely large initial data sets that need to be migrated into their account.)

  • Does Egnyte support WebDAV?
  • Yes. With Egnyte, all Employees (Power Users) can map a network drive to the Cloud File Server for desktop file access. This allows for easy file access either through the Windows user interface or command prompt. (Mac users can create a shared volume for this functionality.)

  • Can I use Egnyte to email a large file?
  • With Egnyte, sharing a large file via email is as easy as sharing a link. Simply create a link to a file or folder within Egnyte, and then share it internally with members of your team via email (or make it publically available over your blog, Website, even your Twitter or Facebook account). There's no software required for downloading the file and you control how long the file is available for access. You can even be automatically notified when a file has been downloaded.


Local Cloud

  • What is Local Cloud?
  • Local Cloud is a solution that hosts an always-available local copy of your business' files and folders to provide you with LAN-speed access and off-line access. Your local file copies are automatically synchronized with online copies stored on Cloud File Server.

    Local Cloud access is wire-speed, and is therefore faster than retrieving information over the Internet. In the event of an Internet connection outage, your business can continue to work on Local Cloud file copies.

    Any changes you make locally are synchronized with copies on Cloud File Server - with file versioning intact - once your Internet connection has been restored. Local Cloud is available to Employees (Power Users) only.

  • What is the difference between Personal Local Cloud, Office Local Cloud, and Enterprise Local Cloud?
    • Personal Local Cloud is deployed to your computer hard drive or direct attached storage drive for enabling local access to your files and folders.
    • Office Local Cloud is deployed on Intel® based NETGEAR ReadyNAS (Network Attached Storage) devices (Duo or NV+ ReadyNAS devices are not supported) and can be used to maintain folders behind a corporate firewall. To learn more about Office Local Cloud on a ReadyNAS, click here.
    • Enterprise Local Cloud is designed to be deployed on any hardware operating as a VMware® Virtual Appliance

To learn more about Local Cloud, click here


FTP and File Server Replacement

  • Can I have a centralized server for multiple offices?
  • Yes. With Egnyte, you can add as many users as you need and assign administrative and data access rights across multiple offices. Shared folders can be structured with permissions for Employees (Power Users) and Business Partners (Standard Users), thereby allowing employees, partners and customers to have access to this information accordingly. For larger implementations, Egnyte Cloud File Server integrates into your existing directory service (Active Directory or LDAP) for users/groups and password management. Administrators can also assign and revoke permissions on folders to assert control over what folders a user or group can access.

  • Can Egnyte replace a physical file server?

    Yes.* Egnyte Cloud File Server is designed to take the place of a physical file server. Instead of being located in a server room, Egnyte Cloud File Server is located online, allowing you to securely upload, organize, store and share as many files as you want - regardless of type or size.

  • Can I replace my FTP server with Egnyte?

    Yes. Egnyte provides an easy-to-use alternative to FTP servers.* Unlike traditional FTP, you can use one Egnyte account to share and exchange files with multiple partners. You have complete control over who can access specific folders on your Egnyte server. Egnyte works flawlessly with popular FTP clients to speed-up uploads of large files.

  • How can I back up my company files?

    When you store your files on Egnyte Cloud File Server, you are automatically backing up those files securely in the cloud. Files are continuously synchronized between your local storage and the cloud. These files are accessible only to authorized users and can be accessed from any location, using any device.

  • Can I work on files on my hard drive and have Egnyte automatically back up these files?
  • When you install Egnyte's Personal Local Cloud solution, Egnyte creates a unique folder on your hard drive. All folders and files placed with this folder are automatically and continuously synchronized to the cloud.

    You can simply move folders and files from your current hard drive location to this unique Egnyte folder. You get the best of both worlds - files stay local and you continue to save them to your hard drive. As these files are modified, Egnyte automatically syncs a copy of these files to the cloud, where they are securely backed up. This synchronization with the cloud ensures these files are for you to access regardless of where you are - at your computer, using the web browser, or using a native Egnyte app designed for iPad, HP TouchPad, iPhone and Android.

    If your computer were to crash, you have immediate access to your files from the cloud. When you obtain a new computer, or repair the existing one, simply install Personal Local Cloud again on this computer and all the files will be restored to this new computer.

  • How do I load my files into Egnyte?
  • Egnyte provides a range of upload methods to move your files to the cloud. Files can be easily uploaded using any popular web browser or from a mapped drive on your computer. Egnyte also provides support for FTP-based uploads.* Users may also download and install any of Egnyte's local cloud solutions to sync files from their computer to the cloud.

    Once files are in the cloud, they are securely backed up.

    View the full list of supported browsers, operating systems and mobile devices.

  • How does Egnyte let multiple users work on the same file?
  • Egnyte provides the following features that make online collaboration easy and effective:

    • File locking and checkout - The system automatically locks files when users open them for editing. In addition, users can manually lock files for modifications (file check-out). Once a file is locked (checked out), other users can view the file, but cannot edit or upload changes until the file has been unlocked (file check-in).
    • Automatic file versioning - No need to change filenames to capture versions. Egnyte automatically versions files as they change. Egnyte never "overwrites" a file, so you get a complete audit trail of who made a change and when they made it.
    • Automatic notification of file changes - As new files are added or as existing files change, Egnyte automatically notifies each user that has access to those files. Each person can specify a notification frequency indicating how often they would like to be notified.
  • Can I back up my servers to Egnyte?
  • Egnyte does not currently provide capabilities to backup servers, server images, databases, etc.

  • How does Egnyte's Hybrid Cloud Solution work?
  • Egnyte's Office Local Cloud and Enterprise Local Cloud enables file storage and sharing for your Netgear ReadyNAS devices and VMware virtual machines respectively. Both Local Cloud solutions enable bi-directional synchronization with your servers, allowing file access from any computer or mobile device. Multiple servers can also be synced together using either Local Cloud solution, allowing file sharing and collaboration between offices. Both solutions are used for file backup, and also serve as a redundant storage system for disaster recovery in case of local data loss.

* Office Plan and higher, Employee licenses (Power Users) only
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