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A community is a great place for users to communicate, get product support, and discover new ways to use Egnyte. Our previous community was more of a support forum where users received product help from Egnyte reps. To improve this experience, we designed a new community to encourage more peer-to-peer interaction.

The Opportunity

In a truly successful community, users support each other by responding to posts and believe they’re contributing to a helpful, collaborative process. During our research, we discovered that the strongest communities are designed to include gamification. Incorporating fun and a little competition gives users the opportunity to earn high-rank titles, acquire badges, and gain special rewards. We also wanted to include a way for customers to request and vote on new product features, allowing easy product feedback. After comparing different community options, we decided on Lithium – a community platform offering most of the features we wanted.

To see the full blog, head over to the Egnyte Community for more.

And if you’re already an Egnyte user? Sign in and introduce yourself, and help out a peer, and share your ideas!