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It has been two months since we opened the doors of Egnyte’s first Center of Excellence in Spokane, WA. What a pleasure it’s been to see it blossom from an empty office into a fully functional resource servicing our customers’ file-sharing and collaboration needs. In my last post, I discussed the steps we took last year to create and implement our Customer Success program, and I’m happy to share our next phase of enhancing our customer support through new Centers of Excellence.

2013 was a great year for us in which we experienced tremendous growth. In order to effectively scale, we needed to expand beyond our corporate headquarters in Mountain View, California, and bring our teams closer to our customers.

Why Spokane?

We chose Spokane because of its fresh talent pool from four local colleges: Gonzaga, Washington State University, Eastern Washington University, and Whitworth. Conveniently located in a centralized area, these institutions are well known for producing smart and talented people. This presented a unique opportunity for us to find top-notch staff for our regional office, and I’m proud to say that we’ve already hired several talented team members from each of these four schools.

Spokane is also a growing area for businesses, and we’re thrilled to be one of the first companies to expand in the area.  We’ve also gained some attention around our move with a local news station KXLY who recently featured our team on the evening news!

Why does it matter?

hand touching mobile device worldThe Egnyte Centers of Excellence bring unparalleled service and innovation, enabling customers to leverage extensive collaboration and best practices needed to drive real business results. The expansion of our Centers of Excellence around the globe enables us to deploy a true ‘follow-the-sun’ methodology that supports our globally dispersed customer base, and it’s a testament to our unwavering commitment to our customers to provide them with the highest possible levels of service excellence.

What’s next?

In order to complement our corporate headquarters in Mountain View and current Centers of Excellence in Spokane and Poland, Egnyte also plans to expand in New York and the United Kingdom later this year. This will allow us to further streamline key business functions and foster increased collaboration across the organization on a global scale.

Also, the additional customer support staff and significantly expanded research and development teams will allow us to aggressively increase the company’s pace of innovation. We are also aggressively hiring for all key positions across services, support, sales, marketing, and engineering. Anyone interested in learning more should contact us at CustomerSuccess@egnyte.com. Also, stay tuned for more updates on our Spokane team and Centers of Excellence around the globe.

Antoine Valentone is Senior Director of the Customer Success Group at Egnyte and has an extensive background in planning and implementing customer success programs for enterprise customers. Prior to Egnyte, he worked at Salesforce, SumTotal Systems, and Affymetrix.

 

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