One observation I have made over the last year, which positively amazes me, is the work hours of our customers. The SMB customers we serve are some of the hardest working people I have ever seen.

Jeff, who runs a construction firm on the east coast sometimes calls our tech support line past midnight; Brook, who runs his clean tech company in Southern Cal, travels all over the world, working many times using his iPhone; and Sean, whose company makes really great HD accessories, replies to my emails at 2 AM EST, sounding every bit energetic in his response.

The availability of “always on” services now makes it possible to work anywhere (or everywhere!) and anytime (or all the time!). For us at Egnyte, this lends a whole new meaning to uptime and ease of access and raises the bar for what we have to do.

Our customers inspire us to do so!

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