Reseller Program FAQs

Will you be successful as an Egnyte reseller?

View characteristics of an effective Egnyte reseller

Effective Egnyte resellers will have following characteristics:

They are implementing IT infrastructure solutions
They are familiar with the cloud technologies and pricing models
They have an existing customer base, and their customers have one or more offices,
and 10 or more employees.
Their customers need to share files with partners.
Their customers are ready to move some or all of their data and processes to the cloud.

Does your business meet all or some of the criteria above?

If so, you will be successful with Egnyte! Come onboard…

Is there a fee to become an Egnyte Reseller?: No. There is no application or program fee.
Is there a required revenue commitment?: There is no minimum dollar amount.
How much is the commission for the Reseller?: Resellers make up to 30% commission for the life of the account (the actual amount increases with volume of sales – sell more, earn a higher commission percentage).; In addition, resellers may charge a premium for Egnyte service by bundling other cloud, implementation or support services; there is no limit to the amount resellers can charge for Egnyte service.
How do I become a reseller?: Apply here
What are the qualification criteria to become a reseller? Is there a certification?: There is currently no certification. Characteristics of an effective Egnyte reseller are listed here.
What are the obligations of resellers?: We require resellers to attend a live online demo, demonstrate proficiency in presenting the Egnyte solution, represent Egnyte professionally, and generate business with Egnyte.; Resellers are also required to provision and configure customer accounts, bill customers and provide first-level support.; To retain ‘active’ status, resellers must subscribe at least one new customer per calendar quarter.
What sales enablement resources does Egnyte provide for resellers?: Egnyte provides a variety of online sales and technical training resources: live demos, a reseller portal for management of customers and commissions, free demo accounts, sales and marketing collateral, bi-weekly reseller webinars, sales support, high-priority technical support, free deployment assistance for accounts with 25+ seats, etc.
Will I get paid for sales referrals? What is the commission rate for referrals?: If resellers prefer to refer business to Egnyte (i.e., not handle provisioning, billing, and first line support for customers), they will generate 15% commissions for the first year. Simply select the “Referral partner” option on the registration form. Referral partners receive the same tools and resources as resellers.
How do resellers handle customer billing?: Resellers pay Egnyte for services, and are responsible for collecting payment from customers. The billing process for customers is at the discretion of the reseller.
When do I get my commission checks?: Your commissions are accrued and paid monthly. In the event that the monthly accrual is less than $50, the payment will continue to accrue until the payment amount reaches $50.
Is there an option to white label the product?: Yes. White-labeling instructions are a part of our reseller enablement kit.
How is Egnyte better than competition?: Egnyte HybridCloud delivers enterprise caliber file sharing for businesses by combining the speed and security of local storage with the accessibility of the cloud. Users easily store, share, access and back up their files, while IT retains centralized administration and control to enforce business policies.
Is there a list of Egnyte products? What is the price?: Egnyte product and pricing options are available here.
How can I try the Egnyte product?: Every Egnyte reseller is provided a free demo account. Additionally, anyone can sign up for a free 15 day trial.
How do I register my customer accounts?: Register customers through the reseller portal using a customized sign up URL.
How can I access the Egnyte Marketing Collateral?: Reseller marketing and sales collateral is available through the reseller portal.
How do I get support for the Egnyte product?: Resellers have access to high-priority reseller support through the reseller portal.
How do I add my branding to the Egnyte product?: The branding options are explained in the reseller enablement kit available through the reseller portal.
When will I get paid for the commissions?: Your commissions are accrued and paid monthly. In the event that the monthly accrual is less than $50, the payment will continue to accrue until the payment amount reaches $50.
Will I have a dedicated reseller manager?: You will not have a dedicated account manager. Our team will identify the appropriate person depending on the nature of your request.