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Support Packages

Egnyte understands how important support services are to customer success. That’s why Egnyte is committed to answering your questions and resolving your issues quickly and effectively.

Standard

24 X 7 Customer Support

  • Online Case Submission
  • Product Documentation, Knowledgebase & Forum Access
  • Quick–Start User & Admin Guides

Premium

24 X 7 Customer Support

  • Online Case Submission
  • Telephone Case Submission
  • Product Documentation, Knowledgebase & Forum Access
  • Quick–Start User & Admin Guides
  • Deployment & Best Practices Kick–off meeting

Platinum

24 X 7 Customer Support

  • Online Case Submission
    Priority Response
  • Telephone Case Submission
    Priority Response
  • Product Documentation, Knowledgebase & Forum Access
  • Quick–Start User & Admin Guides
  • Deployment & Best Practices Kick–off meeting
  • Early Notification of Product Releases
  • Assigned Success Manager